Guide
Step-by-step plain-English breakdown of how a windscreen claim actually plays out — from the day you spot the damage to the day the glass is fitted and the insurer's paid. Worth knowing the basics before you call anyone.
Look at your motor policy schedule. Comprehensive cover almost always includes glass; third-party-only usually doesn't. Glass cover sits as a separate clause — you'll see "windscreen excess" or "glass excess" listed, typically £75–£100.
You don't need to call your insurer first. Call us, give the insurer name and your policy number, and we raise the claim on the insurer's system. We work with every major UK insurer and most brokers.
We fit the glass at your location. You pay the excess to us at the time of the fit (cash, card or transfer); we bill the insurer for the rest. That's it from your end.
Glass claims don't affect your no-claims bonus on most major insurers, and don't cause your renewal premium to rise as an at-fault claim would. They show on your claims record as a separate "glass" category, which is what you want.
We raise the claim, fit the glass, and bill the insurer direct. You pay the excess only — usually £75–£100 on a windscreen replacement, often nothing on a chip repair.
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For door glass after a break-in, your insurer usually wants a police crime reference number. Report the break-in to the police (101 or online), get the reference, and pass it to us with the booking.
You're entitled to choose your own approved glass company under the policy — confirmed by the Insurance Conduct of Business sourcebook (ICOBS). If you'd like to use us, just tell your insurer "I'm using MyCarGlass, who are approved".
At the time of the fit. We take it from you (card, cash or transfer) and bill the insurer for the rest. Standard process.
A glass claim sits separately from at-fault claims, so generally no premium impact at renewal. Your no-claims bonus also stays intact on most policies.
For us, instant — we raise the claim, fit the glass, bill the insurer same day. From your perspective there's nothing to wait for.
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